We are an email marketing software platform that helps organizations execute effective marketing campaigns. We are known for our industry expertise and unrivaled customer service. We empower organizations to achieve business goals through a suite of professional services, including strategic campaign consulting, email design, content strategy and more. We are also committed to securing our customers’ data to the highest degree. That’s why trust is the foundation of our privacy and data security promise to our customers.

Operational security

Our adaptive, forward-looking measures are our promise to you.

Dedicated security team

We have a dedicated information security team, responsible for securing the application, identifying vulnerabilities and responding to security events.

Data storage and processing locations

We store data in a US-based, hybrid cloud environment. Our co-location provider, Equinix, meets critical standards that fulfill requirements of a variety of mandates, including HIPAA, PCI DSS and SOX, supported by third-party SSAE18/SOC attestation reports. In addition, we leverage AWS cloud services for data processing.

Security policies

We have a security policy in place aligned with the ISO 27001 standard. Our security documentation is frequently reviewed and updated to reflect changes to our processes made in response to newly identified threats, as well as our commitment to continuous improvement.

We use the NIST Cyber Security Framework to measure our ability to identify, protect, detect, respond and recover from security events.

Awareness and training

All staff and contractors go through a vetting process where they are subject to background checks and confidentiality agreements.

All employees receive security awareness and security training annually. Additional training is provided as needed based upon existing threats. Further, all new employees are required to read and acknowledge the security policy.

Physical security

We implement physical controls designed to prevent unauthorized access to, or disclosure of, customer data.

Data center controls

Customer data is stored in an SSAE 16 facility with cameras, 24 hour manned surveillance, man-traps, biometrics, and a 24 hour Operations Service Center (OSC). Entering and exiting is controlled manually by OSC personnel and logged. Photographic ID is required and must be worn at all times in the facility.

Data center compliance

Our data center provider is certified to the following compliance standards: HIPAA, PCI-DSS, SOX and SOC 1 / 2.

Our cloud provider has the following certifications: PCI-DSS, ISO 27001, SOC 1 / 2 / 3, IRAP, ISO 27018 and ISO 9001.

Application security

Our application has been designed with focus on security by leveraging OWASP-aligned security principles for software engineering, encryption technologies and security assurance.

Security testing

Our infrastructure is subject to security benchmarking and monitoring so that we maintain or exceed industry security standards. We also use a combination of regular scheduled scans of our application, penetration testing as well as bug bounty programs, to ensure that every area of our application has undergone rigorous security testing.

Our scheduled vulnerability assessment scans simulate a malicious user, while maintaining integrity and security of the application’s data and its availability. We and we also leverage the services of an external third party to perform a yearly penetration testing exercise against our platform to make sure we’ve got every angle covered.

Security controls

We protect our application using a number of security controls including a Web Application Firewall (WAF). Our reputation is critical to our and clients’ success, and therefore, privacy is a cornerstone of our operations. The bottom line is that we’ll never use the information you entrust to us for purposes other than that information’s intended use. See our full privacy policy for more details.

Secure code development

We follow a continuous integration methodology for software engineering. Our development methodology and approach addresses security needs by undertaking code reviews as part of code release process. All releases are deployed to our staging environment for testing before being deployed to production.

We follow industry best practices and standards such as OWASP and SANS. We have separate environments and databases for different stages of the application development. We do not use production data in our test and development environments.

Data encryption

To protect data, we encrypt information at rest, including our backups, using AES 256. We maintain encryption for data in transit over the public internet by supporting TLS 1.1 and 1.2.

User access

We offer our customers the ability to protect their accounts using multi-factor authentication. We help further protect their data by storing each account’s data within a unique identifier, which is used to retrieve data via the application or the API. Each request is authenticated and logged.

We put considerable effort into ensuring the integrity of sessions and authentication credentials. Passwords storage and verification are based on a one-way encryption method, meaning passwords are stored using a strong salted hash. Email addresses are validated against a strong salted hash, stored along with the email.

The databases are further protected by access restrictions, and key information (including your password) is encrypted when stored. Data is either uploaded directly into the application using a web browser or uploaded via the API/FTP which uses secure transfer protocols.

Logging and cookie management

We use cookies for user authentication. We use session IDs to identify user connections. Those session IDs are contained in HTTPS-only cookies not available to JavaScript.

All key actions on the application are logged and audited. For instance whenever our staff access an account for maintenance or support functions, such activities are logged so we can refer to them later.