Terms of Service

ENTERING THIS SYSTEM WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU ARE NOT PERMITTED TO ENTER OR OTHERWISE USE THIS SYSTEM.

General

Your access or use of this system (the “System”) for the creation and / or delivery of any electronic communications or its content, service, materials, information or systems are subject to these terms and conditions (“Terms”). As used throughout these Terms, you are the “Company”. As used throughout, the provider of access to the System is referred to as the “Provider” or “we”. We reserve the right to revise these Terms from time to time as we see fit without notice or liability. As such, you should check these Terms periodically. If you violate any of these Terms you will have your access canceled and you may be permanently banned from accessing, viewing, browsing and using the System. Your accessing, viewing, browsing and/or using the System after we post changes to these Terms constitutes your acceptance and agreement to those changes, whether or not you actually reviewed them.

System Description

We operate the System as a portal site where certain services are provided and content is published as those terms are defined in the parties’ Agreement. We, in our sole discretion, reserve the right to alter, modify, change, suspend or terminate the System without prior notice or liability to you. It is expressly understood and agreed that the Company is not a broker or agent and has no fiduciary duty to you with regard to transactions through the System.

Your Obligations and Conduct

You agree to use the System only for lawful purposes and as set forth herein. Your failure to comply with these obligations may result in the suspension of the use of the System and / or termination of your Agreement. The term “email”, whether in the singular or plural, as used in these Terms and Conditions shall include any electronically transmitted communication.

You are prohibited from utilizing the System to send unsolicited bulk email, whether it is commercial or non-commercial. Email will be considered unsolicited if Company’s membership address are not 100% express opt-in by Company’s members. If Company’s email addresses came from harvesting, a purchased email list, or other acquired method, it is considered unsolicited email. Examples of invalid address collection / sending methods include, but are not limited to:

• Emails harvested from web sites
• Purchased lists (whether opt-in or not)
• Pre-checked fields on your subscription form
• A subscription form that subscribes users to an unrelated list
• Sending unrelated offers or unrelated content to your newsletter list
• Adding an email address to a list without the subscriber’s permission
• Emailing someone who has requested to be removed from your list
• Utilizing a list without any sending activity in the previous 2 years without reconfirming the recipients’ subscriptions
• Use of third-party or affiliate lists.

You are prohibited from sending any communications promoting the following:
• Pyramid schemes
• Multi-level channel and / or network marketing opportunities
• Personal work-at-home offers
• Any offer promoting “get rich quick,” “build your wealth,” and / or “financial independence” offerings.
• Email promoting online and direct pharmaceutical sales, including but not limited to health and / or sexual well-being products.
• Work-at-home businesses
• Credit or finance management
• Credit repair
• Debt relief
• Mortgage finance offer
• Online gambling

You are further prohibited from sending email with an invalid “From:” or “Reply-to:” address. All messages posted to Company’s list must contain valid email addresses, and Company must be responsive to all replies from members of Company’s list, including unsubscribe requests. Company may not refuse unsubscribe requests from members of Company’s list.

You are prohibited from sending email with a false or misleading header, including the sender and subject line. You are also prohibited from sending e-mails that do not contain the Sender’s postal address conspicuously identified somewhere in the e-mail.

All list messages must include unsubscribe instructions in the body or footer of the message so members can unsubscribe themselves from the list for a minimum of 60 days. Company shall respond to member requests for manual removal from the list with courtesy and timeliness. Even if the member request for removal is aggressive, unfriendly or otherwise rude, Company shall nonetheless make every attempt to help the member unsubscribe from Company’s list. Company shall not discard personal email Company receives asking to be removed from Company’s list.

Company may not use the System for one-time mailings to a list of members after which you delete the membership and create a new one. Company’s membership must be a permanent list to which you add new members and / or members subscribe or unsubscribe themselves.

You are prohibited from impersonating any person, including but not limited to, an official or employee of the Provider or any information provider.

You are prohibited from communicating under a false name or any name that you are not fully authorized and entitled to use.

You are prohibited from installing any computer program, including but not limited to spyware or malware, on an member’s computer in the course of commercial activity without (a) providing the member with full disclosure of the foreseeable impacts of the program and (b) obtaining express consent from the member prior to installation of the software.

You are prohibited from posting on or transmitting through the System any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, offensively racial, offensively ethnic, or otherwise objectionable material of any kind, including but not limited to any material that is or that encourages fraudulent activity or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, federal, or international law.

We may disclose any conduct or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the System; or (iii) to protect the rights or property of Provider, our users and customers and/or you.

We reserve the right to prohibit conduct and communication that we deem in our sole discretion to be unlawful or harmful to you, the System, System users, our customers or any rights of the Provider or any third party. Notwithstanding the foregoing, Provider cannot ensure prompt retrieval of questionable conduct or communication after transmission. Accordingly, Provider assumes no liability for any action or inaction with respect to conduct and/or communication on or sent through the System.

Infringement

Our policy is to be compliant with all intellectual property laws. It is our policy to block or remove Content or such other material from the System in violation of such laws and if necessary, disable access to any such infringing material. In accordance with the Digital Millennium Copyright Act, as amended, we are not liable for any infringement of any Third Party Property Rights resulting from the placement or transmission on or through the System of any Content by you, the Company, or any other third-party. Accordingly, if you believe that your rights under intellectual property laws are being violated by any Content placed or transmitted on or through the System, please contact us promptly so that we may investigate the nature of your claim. In order for us to investigate your claim of infringement, you must provide us, in writing, with the following information:

(i) A physical or electronic signature of the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

(ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.

(iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Provider to locate the material.

(iv) Information reasonably sufficient to permit Provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.

(v) A statement that the complaining party has a good faith belief that use of the material (Content) in the manner complained of is not authorized by the copyright owner, its agent, or the law.

(vi) A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner.

The foregoing information must be sent to:

By mail:
Director of Operations
8415 Allison Pointe Blvd, Suite 100
Indianapolis, IN 46250

By phone:
(317) 915-9400

By e-mail:
abuse@lists.n-email.net

Your Information

You agree that all of the information provided in your registration is true, correct, accurate, and complete in all respects. Information sought in the registration process includes, but is not limited to, your legal name, address, phone number, fax number, e-mail address, and other personal and business information as may be required. You agree to promptly notify Provider should your information change or otherwise needs to be updated or deleted in order to more accurately reflect your information. You understand that your failure to provide accurate and complete information may result in actions taken against you, including without limitation, the immediate suspension or termination of your access and further use of the System. Additionally, you may submit certain information that is public in nature or is otherwise available to the public

User Caution

You should exercise caution and discretion while browsing the System and the internet. Hyperlinks on the System, if any, may not be under the control of the Company, and we do not make any representations or warranties concerning any such Systems which you may access via a hyperlink from the System. Accordingly, we are not responsible for the accuracy, copyright compliance, legality, legitimacy or decency of any material contained in such other systems or websites which may be accessible via a hyperlink to or from the System or for the hyperlink itself. We are or may provide these hyperlinks to you only as a convenience and the inclusion of any hyperlink on the System is not and should not imply any endorsement by us of such linked websites, the owners of such websites, or the products or services described on such websites.

User Responsibilities

You assume the responsibility to take adequate precautions against damages to your systems or operations which could be caused by defects or deficiencies in the System, any content therein, any service, system, databases or material, or parts thereof. You acknowledge that electronic communications and databases are subject to errors, tampering and break-ins and that while we will implement reasonable security precautions to attempt to prevent such occurrences, we do not guarantee or warrant that such events will not take place. You are responsible for ensuring that any access made by or for you to this System does not contain any viruses or other computer software code or routing designed to disable, erase, impair or otherwise damage the System or any system, software or database of any user of the System. You hereby agree to indemnify and hold Provider or any service provider to Provider harmless from any liability, claim cost or damage arising out of your use of the System or any claim or suit by any such user caused by such virus or code or subroutine.

Termination of Usage

We reserve the right, in our sole discretion, to review your status and compliance with the Terms hereof, to suspend or terminate any your use of the System or your access to all or part of the System, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is in breach of these Terms (including your user information) or is otherwise harmful to the interests of other users or us.

Disclaimer of Liability

We do not guarantee, represent, or endorse the accuracy or reliability of any of the information, content or advertisements contained on, distributed through, or linked, downloaded or accessed from this System, nor the quality of any Content, information or other materials or services displayed, obtained or purchased by you as a result of your use of this System. You hereby acknowledge that any reliance upon any information or materials shall be at your sole risk.

ALL INFORMATION OR CONTENT ON OR OBTAINED THROUGH THIS SYSTEM ARE PROVIDED “AS IS”, “WHERE IS” “AS AVAILABLE” AND WITHOUT WARRANTY OF ANY KIND, AND YOU HEREBY WAIVE ALL OTHER WARRANTIES RELATING THERETO, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR WARRANTY AGAINST INTERFERENCE OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY GOODS, INFORMATION, CONTENT OR OTHER MATERIAL WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION THE SYSTEM WILL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY DEFECTS IN THE SYSTEM WILL BE OR CAN BE CORRECTED. IN NO EVENT SHALL WE HAVE ANY LIABILITY TO YOU (INCLUDING LIABILITY TO ANY PERSON OR PERSONS WHOSE CLAIM OR CLAIMS ARE BASED ON OR DERIVED FROM A RIGHT OR RIGHTS CLAIMED BY YOU) WITH RESPECT TO ANY AND ALL CLAIMS AT ANY AND ALL TIMES ARISING FROM OR RELATED TO THE SUBJECT MATTER OF THIS SYSTEM, IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE.

UNDER NO CIRCUMSTANCES WILL WE BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LITIGATION, OR THE LIKE), SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO THE SYSTEM, YOUR, OR THE CONTENT CONTAINED THEREIN, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SYSTEM, GOODS, OR CONTENT IS TO CEASE ALL OF YOUR USE OF THE SYSTEM.

Miscellaneous

If any part or parts of the Terms are held to be invalid, the remaining parts will continue to be valid and enforceable. Nothing in these Terms affects any statutory rights of consumers that cannot be waived or limited by contract. Your use of this System, content, services or other materials, and any and all other matters between Provider and you related hereto, shall be governed by applicable United States federal law and the laws of the State of Indiana, without regard to the conflict-of-laws rules. You hereby agree to waive any right to a jury trial in any suit arising out of or relating to this System, content, service or other product. Any suit or proceeding arising out of or relating hereto must be commenced within one year from the date the right, claim, demand or cause of action being asserted first came into being. Venue for all disputes arising out of or relating to the Terms shall be exclusively in the state and federal courts situated in Hamilton or Marion County, Indiana. Any provisions or obligations contained in the Terms which by their nature or effect are required or intended to be observed, kept or performed after termination of the Terms shall survive the termination of the Terms and remain binding upon and for the benefit of the parties, their successors and permitted assignees. You may not assign this agreement without our express, written consent, which may be withheld for any reason or no reason.

 

Delivra SMS Terms of Service

Delivra is an email marketing and automation company. Our services enable the creation and measurement of digital marketing campaigns through our cloud based platform.

Delivra provides its Services subject to the terms and conditions in this Terms of Service (“Terms” or “Agreement”). “Services” covers all functionality on our platform services, which includes all of our programs, features, functions and report formats, instructions, code samples, technical documentation, our website, account portal, technical support, Add-ons as well as any upgrades or updates to any of these, made generally available by us, and includes any of our SDKs, APIs or software provided to you in connection with your use of our services, and our connectivity services.

To be eligible to register for a Delivra account and use Delivra’s Services, you must review and accept the terms of this Agreement by clicking on the “I Accept” button or other mechanism provided. PLEASE REVIEW THESE TERMS CAREFULLY. ONCE ACCEPTED, THESE TERMS BECOME A BINDING LEGAL COMMITMENT BETWEEN YOU AND DELIVRA. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU SHOULD NOT CLICK THE “I ACCEPT” BUTTON AND YOU SHOULD NOT USE DELIVRA’S SERVICES.

In this Agreement, “we,” “us,” “our” or “Delivra” will refer to Delivra Inc., 8415 Allison Pointe Blvd, Ste 100, Indianapolis, IN 46250. And, the terms “you,” “your” and “Customer” will refer to you. If you are registering for a Delivra account or using Delivra’s services on behalf of an organization, you are agreeing to these terms for that organization and promising Delivra that you have the authority to bind that organization to these Terms (and, in which case, the terms “you” and “your” or “customer” will refer to that organization). The exception to this is if that organization has a separate contract with Delivra covering your account and use of our Services, in which case that contract will govern your account and use of Delivra’s Services.

IMPORTANT NOTE: DELIVRA DOESN’T PROVIDE WARRANTIES FOR ITS SERVICES, AND THESE TERMS LIMIT OUR LIABILITY TO YOU. For more details, go to Sections 11 and 13.

IN ADDITION, DISPUTES ABOUT THESE TERMS OR RELATING TO YOUR DELIVRA ACCOUNT OR DELIVRA’S SERVICES GENERALLY MUST BE RESOLVED BY BINDING ARBITRATION AND ON AN INDIVIDUAL BASIS ONLY. For more details, go to Section 17.

  1. If you have any questions, you can reach the Delivra team at support@delivra.com.
  2. Changes to These Terms
  3. Changes to Our Services
  4. Your Account(s)
  5. Access and Use of Our Services
  6. Our Use and Storage of Customer Data
  7. Restrictions
  8. Export Controls
  9. Affiliates
  10. Add-ons
  11. Fees, Payment Terms, Taxes
  12. Ownership and Confidentiality
  13. Warranties and Disclaimers
  14. Indemnification
  15. Exclusion of Damages; Limitations of Liability
  16. Termination of These Terms
  17. Survival
  18. General
  19. Agreement to Arbitrate

1. Changes to These Terms

We may revise these Terms from time to time. If we do, those revised Terms will supersede prior versions. Unless we say otherwise, revisions will be effective upon the effective date indicated at the top of these Terms. We will provide you advance notice of any material revisions. This notice will be provided via the account portal and/or via an email to the email address we have on file. For other revisions, we will update the effective date of these Terms at the top of the page. We encourage you to check the effective date of these Terms whenever you visit Delivra’s website or account portal. Your continued access or use of our Services constitutes your acceptance of any revisions. If you don’t agree to the revisions, you should stop using Delivra’s Services and we are not obligated to provide you with the Services.

2. Changes to Our Services

The features and functions of our Services, including our APIs, and Delivra’s service level agreement (SLA), may change over time. It is your responsibility to ensure that calls or requests you make to our Services are compatible with our then-current Services. Although we try to avoid making changes to our Services that are not backwards compatible, if any such changes become necessary, we will use reasonable efforts to let you know at least sixty (60) days prior to implementing those changes.

3. Your Account(s)

To use our Services, you will be asked to create an account. Until you apply for an account, your access to our Services will be limited to what is available to the general public. When registering an account, you must provide true, accurate, current and complete information about yourself as requested during the account creation process. You must also keep that information true, accurate, current and complete after you create your account. You may also create multiple accounts as well as sub-accounts.

You are solely responsible for all use (whether or not authorized) of our Services under your account(s) and subaccount(s), including for the quality and integrity of your Customer Data and each of your applications. You are also solely responsible for all use and for all acts and omissions of anyone that has access to your application (“End Users”). You agree to take all reasonable precautions to prevent unauthorized access to or use of our Services and will notify us promptly of any unauthorized access or use. We will not be liable for any loss or damage arising from unauthorized use of your account.

For the purchase of any phone number for which Delivra is required to have an address for you on record, it is your obligation to provide us with an accurate and current address to associate with that number. You are responsible for updating that address within fifteen (15) days of a change of address.

4. Access and Use of Our Services

We will make our Services available to you in accordance with our SLA, which may be updated from time to time.

You may use our Services, on a non-exclusive basis, solely in strict compliance with these Terms, which may be updated from time to time, and applicable law, including:

  1. Using our Services as needed to develop your software applications that interface with our Services (“Your Applications”) or provide Services through Your Applications,
  2. Making our Services available to End Users of Your Applications in connection with the use of each of Your Applications, and
  3. Otherwise using our Services solely in connection with and as necessary for your activities under these Terms.

5. Our Use and Storage of Customer Data

You acknowledge that you have read Delivra’s Privacy Policy and understand that it sets forth how we will collect, store, and use your Customer Data. “Customer Data” consists of information made available to us through your use of our Services under these Terms, which includes information such as your name, contact information, billing records, call or messaging logs, and traffic routing information, as well as the content of communications sent through or integrated with our Services, such as audio recordings, message bodies, and call recording transcriptions. If you do not agree to Delivra’s Privacy Policy, you must stop using our Services.

Except as agreed by Delivra and you in writing, Delivra may periodically delete your Customer Data. Further, data storage is not guaranteed by us and you agree that we will not have any liability whatsoever for any damage, liabilities, losses, or any other consequences that you may incur relating to the loss or deletion of Customer Data.

You further acknowledge and agree that we may access or disclose Customer Data, including the content of communications, if: (i) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or government request, (ii) to enforce our agreements and policies, (iii) to protect the security or integrity of our services and products, (iv) to protect ourselves, our other customers, or the public from harm or illegal activities, or (v) to respond to an emergency which we believe in good faith requires us to disclose data to assist in preventing a death or serious bodily injury.

6. Restrictions

We are excited to see what you build with our Services. But, you should know there are some restrictions on what you can do with them.

  1. Except as provided in Section 4 (Access and Use of Our Services), you agree not to transfer, resell, lease, license or otherwise make available our Services to third parties or offer them on a standalone basis.
  2. You will not attempt to use our Services to access or allow access to Emergency Services
  3. You will ensure that our Services are used in accordance with all applicable Law and third party rights, as well as these Terms and the Delivra AUP, as amended from time to time.
  4. You will ensure that we are entitled to use your Customer Data, including content of communications, as needed to provide our Services and will not use our Services in any manner that violates any applicable law.
  5. Except as allowed by applicable law, you will not reverse engineer, decompile, disassemble or otherwise create, attempt to create or derive, or permit or assist anyone else to create or derive the source code of any software provided in connection with our Services.
  6. If you have purchased a short code, then you will not change your use of that short code from the use stated in your application to the carrier for approval of the short code without first obtaining an amendment to your application or re-applying to the carrier for approval of the short code under the new use.
  7. We reserve the right to reclaim any phone number from your account and return that number to the relevant numbering plan if you do not send sufficient traffic over that phone number such that the phone number is unutilized or underutilized, as defined by any local, federal, and/or national regulatory agency and/or governmental organization with oversight over the relevant phone number and numbering plan. If we seek to reclaim a phone number from your account, excluding suspended and trial accounts, we will send you an email at least two (2) weeks’ in advance telling you that we are reclaiming the phone number, unless we’re otherwise prevented from doing so by the applicable regulatory agency or governmental organization. We also reserve the right to reclaim phone numbers from accounts suspended for failure to pay and/or suspended for suspected fraud, and to reclaim phone numbers in free trial accounts that are unutilized for more than thirty (30) days.
  8. You acknowledge that we are the “customer of record” for all phone numbers provided as part of our Services. As the customer of record, Delivra has certain rights with respect to porting phone numbers. You understand and agree that you may use the phone numbers provided as part of our Services subject to these Terms and until the end of the Terms Period (as defined in Section 14.1 (Terms Period)). Unless otherwise required by law, we reserve the right to refuse to allow you to port away any phone number in our sole discretion. Regardless, we may allow you to port away phone numbers, so long as you (1) have an upgraded account in good standing, and (2) have either ported in or purchased the phone number more than 90 days prior to the port-away date.

7. Export Controls

Our Services, including any software we may provide in connection with those Services, may be subject to applicable U.S. export control laws and economic sanctions regulations. In receiving this software or our Services, you agree to comply strictly with all domestic and international export laws and economic sanctions regulations as they apply to this software and our Services, and to the extent consistent with these Terms, to obtain any necessary license or other authorization to export, re-export, or transfer such software or our other aspects of our Services. These laws include restrictions on destinations, End Users, and end use. Without limitation, you may not transfer any such software or other aspect of our Service without U.S. government authorization to any entity on a U.S. government exclusion list (e.g., the Department of Commerce’s List of Denied Persons, Entity, or Unverified List, and the Treasury Department’s List of Specially Designated Nationals and Consolidated Sanctions List). You represethat you are not on a U.S. government exclusion list or under the control of or an agent for any entity on such a list, and you further warrant that you will immediately discontinue use of our software and Services if you become placed on any such list or under the control of or an agent for any entity placed on such a list.

8. Affiliates

Affiliates are any entity or person that controls you, is controlled by you, or under common control with you, such as a subsidiary, parent company, or employee. (Similarly, if we refer to our affiliates, we mean an entity or person that controls us, is controlled by us or is under common control with us.) If applicable to you, your affiliates may order Services directly from us under these Terms, provided that all of your affiliate’s activities are subject to these Terms. You will be responsible for the acts and omissions of your affiliates in connection with each affiliate’s use of our Services.

9. Add-ons

9.1 Delivra may make available through the Delivra Services additional features, functionality, and services offered by its third-party partners (“Add-ons”). Your use of Add-ons is subject to these Terms and to the applicable fees. You acknowledge for each Add-on you purchase through the Delivra Services, these Terms constitute a binding agreement between you and the third party licensor of that Add-on (“the Add-on Partner”) only. The Add-on Partner of each Add-on is solely responsible for that Add-on, the content therein, and any claims that you or any other party may have relating to that Add-on or your use of that Add-on. You acknowledge that you are purchasing the license to each Add-on from the Add-on Partner of that Add-on; Delivra is acting as agent for the Add-on Partner in providing each such Add-on to you; Delivra is not a party to the license between you and the Add-on Partner with respect to that Add-on; and Delivra is not responsible for that Add-on, the content therein, or any claims that you or any other party may have relating to that Add-on or your use of that Add-on. You acknowledge and agree that Delivra, and Delivra’s subsidiaries, are third party beneficiaries of the agreement between you and the Add-on Partner for each Add-on, and that Delivra will have the right (and will be deemed to have accepted the right) to enforce such license against you as a third party beneficiary thereof.

9.2 By purchasing an Add-on, you grant Delivra permission to share your Application, Content, and user information with the Add-on Partner as necessary in order to provide you the Add-on.

9.3 The license granted to you to use any Add-on is personal to you, and is not sublicensable to your End Users. You may not provide or resell Add-ons to others.

10. Fees, Payment Terms, Taxes

10.1 Fees. You agree to pay the usage fees set forth in your “Rate Schedule” (which is either our standard schedule of fees, as may be updated from time to time, and/or any other order forms for our Services ordered by you and accepted in writing by us). In addition, you agree to pay any applicable support fees in connection with your order of any support services pursuant to our Support Terms.

10.2 Taxes. Unless otherwise stated in your Rate Schedule, you are responsible for and shall pay all applicable taxes. This includes all federal, state and local taxes, fees, charges, surcharges or other similar exactions, imposed on or with respect to our Services whether these taxes are imposed directly on you or on Delivra and include, but are not limited to, sales and use taxes, utility user’s fees, excise taxes, VAT, any other business and occupations taxes, 911 taxes, franchise fees and universal service fund fees or taxes. For purposes of this section, taxes do not include any taxes that are imposed on or measured by the net income, property tax or payroll taxes of Delivra. You understand and agree that the detail of taxes charged will be made available to you through Delivra’s customer portal as a csv file for download for a period of twelve (12) months after such taxes are incurred.
If you’re exempt from any taxes for any reason, send an email to our tax department at support@delivra.com with an executed, signed and dated valid exemption certificate. Once our tax department has received and approved your exemption certificate, we will exempt you from those taxes on a going-forward basis. If, for any reason a taxing jurisdiction determines that you are not exempt from those taxes and assesses those taxes, you agree to pay Delivra those taxes, plus any applicable interest or penalties.

10.3 Payment Terms. Subject to certain credit requirements as determined by us, we may let you pay amounts due under these Terms in arrears. If we let you to do that, you will make all of the payments due hereunder upon receipt of the invoice.
Unless you and Delivra agree otherwise in writing, all fees due under these Terms are payable in United States dollars. Payment obligations can’t be canceled and fees paid are non-refundable. Subject to Section 10.4 (Fee Disputes), if you are overdue on any payment and fail to pay within ten (10) business days of a written notice of your overdue payment, then we may assess and you must pay a late fee. The late fee will be either 1.5% per month, or the maximum amount allowable by law, whichever is less. Subject to Section 10.4 (Fee Disputes) and following the overdue notice, we may also suspend our Services to your account until you pay the amount you are overdue plus the late fee.

10.4 Fee Disputes. You must notify us in writing if you dispute any portion of any fees paid or payable by you under this Agreement. You must provide that written notice to us within sixty (60) days of the applicable charge and we will work together with you to resolve the applicable dispute promptly. If you do not provide us with this written notice of your fee dispute within this 60 day period, you will not be entitled to dispute any fees paid or payable by you.

10.5 Suspension. If your use of our Services exceeds the amounts prepaid by you or of if you fail to pay any amounts due by you under Section 10 of the Agreement, we may suspend our Services associated with your account without prior notice to you. We will have no liability for any damage, liabilities, losses (including any loss of data or profits) or any other consequences that you may incur with connection with any suspension of our services pursuant to this section.

11. Ownership and Confidentiality

11.1 General. As between you and Delivra, we exclusively own and reserve all right, title and interest in and to our Services. As between you and Delivra, you exclusively own and reserve all right, title and interest in Your Applications and the content of any communications sent through integration with our Services.

11.2 Suggestions and Contributions. We welcome your feedback on our Services. But please know that by submitting suggestions or other feedback about our Services (“Contributions”) you agree that:

  1. we are not under any obligation of confidentiality with respect to your Contributions;
  2. we may use or disclose (or choose not to use or disclose) your Contributions for any purpose and in any way;
  3. you irrevocably, non-exclusively license to us rights to exploit your Contributions; and
  4. you are not entitled to any compensation or reimbursement of any kind from us under any circumstances for your Contributions.

11.3 Use of Marks. Subject to these Terms, we both grant each other the right to use and display each other’s name and logo (the Licensor Marks) on our respective websites and in other promotional materials solely in connection with each of our respective activities under these Terms. All of this use of the Licensor Marks will be in accordance with each other’s applicable usage guidelines and will inure to the benefit of Licensor. The one of us using the other’s Licensor Marks under this subsection will not use, register or take other action with respect to any of the Licensor Marks, except to the extent allowed in advance in writing by the one of us whose Licensor Marks are being used. In using the Licensor Marks under this subsection, the one of us using the other’s Licensor Marks will always use the then-current Licensor Marks and will not add to, delete from or modify any of Licensor Marks. The one of us using the other’s Licensor Marks will not, at any time, misrepresent the relationship between us. The one using the other’s Licensor Marks will not present itself as an affiliate or other legal agent of the one of us whose Licensor Marks are being used. The rights to use and display each other’s Licensor Marks under this subjection will end automatically in the event these Terms terminate.

11.4 Confidentiality. “Confidential Information” means any information or data, regardless of whether it is in tangible form, disclosed by either party that is marked or otherwise designated as confidential or proprietary or that should otherwise be reasonably understood to be confidential given the nature of the information and the circumstances surrounding disclosure. “Confidential Information” does not include any information which: (i) is publicly available through no fault of receiving party; (ii) was properly known to receiving party, without restriction, prior to disclosure by the disclosing party; (iii) was properly disclosed to receiving party, without restriction, by another person without violation of disclosing party’s rights; or (iv) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information
Each party agrees that it will use the Confidential Information of the other party solely in accordance with the provisions of this Agreement and it will not disclose such information to any third party without the other party’s prior written consent, except as otherwise permitted hereunder. Each party agrees to exercise due care in protecting the Confidential Information from unauthorized use and disclosure. Each party may disclose the Confidential Information of the other party, in whole or in part to its employees, representatives, actual or potential investors and subcontractors who have a need to know and are legally bound to keep such information confidential consistent with the terms of this Section. Either party may disclose the Confidential Information of the other party as required by law, upon prior written notice to the other party (where allowed by law); provided that such party will use its reasonable efforts to minimize such disclosure to the extent permitted by applicable law.

11.5 Injunctive Relief. The parties expressly acknowledge and agree that no adequate remedy exists at law for an actual or threatened breach of this Section 11 and that, in the event of an actual or threatened breach of the provisions of this Section, the non-breaching party will be entitled to seek immediate injunctive and other equitable relief, without waiving any other rights or remedies available to it. Each party will promptly notify the other in writing if it becomes aware of any violations of the confidentiality obligations set forth in this Section.

12. Warranties and Disclaimers

12.1 NO WARRANTY. WITHOUT LIMITING DELIVRA’S EXPRESS WARRANTIES AND OBLIGATIONS UNDER THESE TERMS, DELIVRA HEREBY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES RELATED TO THIRD-PARTY EQUIPMENT, MATERIAL, SERVICES OR SOFTWARE. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS SECTION 12 AND DELIVRA’S SLA (AND SUPPORT TERMS), DELIVRA’S SERVICES ARE PROVIDED “AS IS” TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE EXTENT THIS DISCLAIMER CONFLICTS WITH APPLICABLE LAW, THE SCOPE AND DURATION OF ANY APPLICABLE WARRANTY WILL BE THE MINIMUM PERMITTED UNDER THAT LAW.

12.2 BETA SERVICES. FROM TIME TO TIME, YOU MAY HAVE THE OPTION TO PARTICIPATE IN A PROGRAM WITH DELIVRA WHERE YOU GET TO USE ALPHA OR BETA SERVICES, PRODUCTS, FEATURES AND DOCUMENTATION (“BETA SERVICES”) OFFERED BY US. THESE BETA SERVICES ARE NOT GENERALLY AVAILABLE AND MAY CONTAIN BUGS, ERRORS, DEFECTS OR HARMFUL COMPONENTS. ACCORDINGLY, WE ARE PROVIDING THE BETA SERVICES TO YOU “AS IS.” WE MAKE NO WARRANTIES OF ANY KIND WITH RESPECT TO THE BETA SERVICES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NOTWITHSTANDING ANY PUBLISHED DOCUMENTATION THAT STATES OTHERWISE, DELIVRA DOES NOT WARRANT THAT THE BETA SERVICES WILL BE ERROR-FREE OR THAT THEY WILL MEET ANY SPECIFIED SERVICE LEVEL, OR WILL OPERATE WITHOUT INTERRUPTIONS OR DOWNTIME.

13. Indemnification

You will defend, indemnify and hold Delivra and its affiliates harmless against any actual or threatened claim, loss, liability, proceeding, third-party discovery demand, governmental investigation or enforcement action arising out of or relating to your activities under these Terms or your acts or omissions in connection with the provision of Your Application, including, without limitation, any intellectual property claims relating to the Your Application and any violation by you or your End Users of the terms of Section 6 (Restrictions) (“Claim”). We and our affiliates will cooperate as fully as reasonably required in the defense of any Claim, at your expense. We reserve the right, at your expense, to retain separate counsel for ourselves in connection with any Claim or, if you have not responded reasonably to the applicable Claim, to assume the exclusive defense and control of any Claim in which you are a named party and that is otherwise subject to indemnification under this Section 13 (Indemnification).
You will pay all costs, reasonable attorneys’ fees and any settlement amounts or damages awarded against us in connection with any Claim. You will also be liable to us for any costs and attorneys’ fees we incur to successfully establish or enforce our right to indemnification under this Section.

14. Exclusion of Damages; Limitations of Liability

EXCEPT FOR LIABILITY ARISING FROM VIOLATIONS OF SECTIONS 6 (RESTRICTIONS), 11 (OWNERSHIP) OR 13 (INDEMNIFICATION), UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, WILL DELIVRA BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY CHARACTER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOST SALES OR BUSINESS, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, LOST DATA, OR FOR ANY AND ALL OTHER DAMAGES OR LOSSES, EVEN IF WE HAD BEEN ADVISED, KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS DESCRIBED IN THIS SECTION 14, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, WHETHER IN TORT, CONTRACT, OR OTHERWISE, WILL DELIVRA BE LIABLE TO YOU FOR ANY DIRECT DAMAGES, COSTS OR LIABILITIES IN EXCESS OF THE AMOUNTS PAID BY YOU DURING THE TWELVE (12) MONTHS PRECEDING THE INCIDENT OR CLAIM.

THE PROVISIONS OF THIS SECTION 14 ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THE LIMITATIONS SET FORTH HEREIN IN DETERMINING WHETHER TO ENTER INTO THIS AGREEMENT.

DELIVRA’S SERVICES ARE NOT INTENDED TO SUPPORT OR CARRY EMERGENCY CALLS OR SMS MESSAGES TO ANY EMERGENCY SERVICES. NEITHER DELIVRA NOR ITS REPRESENTATIVES WILL BE LIABLE UNDER ANY LEGAL OR EQUITABLE THEORY FOR ANY CLAIM, DAMAGE, OR LOSS (AND CUSTOMER WILL HOLD DELIVRA HARMLESS AGAINST ANY AND ALL SUCH CLAIMS) ARISING FROM OR RELATING TO THE INABILITY TO USE OUR SERVICES TO CONTACT EMERGENCY SERVICES.

15. Termination of These Terms

15.1 Terms Period. The period of these Terms will commence on the date these Terms are accepted by you and continue for twelve months. This is called the Initial Period. These Terms will automatically renew for additional one-year periods (each, a “Renewal Period”), unless either you or Delivra provides notice of non-renewal at least forty five (45) days prior to the end of the Initial Period or a Renewal Period. The Initial Period and all Renewal Periods will be referred to in this agreement as the “Terms Period”.

15.2 Termination and Suspension of Services. Either party may terminate your account for any reason upon 60 days written notice to the other party. Either party may also terminate or suspend your account in the event the other party commits any material breach of these Terms and fails to fix that breach within 5 days after written notice of that breach. If we terminate these Terms due to your material breach, we may terminate or suspend of your account(s) as well.

In addition to suspension of our services for non-payment of fees as described in Section 10.5 (Suspension), we may also suspend our Services immediately for cause if: (a) you violate (or give us reason to believe you have violated) the Delivra AUP; (b) there is reason to believe the traffic created from your use of our Services or your use of our Services is fraudulent or negatively impacting the operating capability of our Services; (c) we determine, in our sole discretion, that providing our Services is prohibited by law, or it has become impractical or unfeasible for any legal or regulatory reason to provide our Services; or (d) subject to applicable law, upon your liquidation, commencement of dissolution proceedings, disposal of your assets or change of control, a failure to continue business, assignment for the benefit of creditors, or if you become the subject of bankruptcy or similar proceeding. If we suspend our Services to your account, we will make a reasonable attempt to notify you.

16. Survival

Upon termination or expiration of these Terms, your payment obligations, the terms of this Section 15, and the terms of the following Sections will survive (i.e. still apply): Section 5 (Our Use and Storage of Customer Data), Section 6 (Restrictions), Section 11 (Ownership and Confidentiality), Section 12 (Warranties and Disclaimer), Section 13 (Indemnification), Section 14 (Exclusion of Damages; Limitation of Liability) and Section 17 (General).

17. General

17.1 Compliance with Laws. Both you and Delivra will comply with the applicable law relating to each of our respective activities under these Terms, including privacy and data protection laws and applicable rules established by the Federal Communications Commission.

17.2 No Waiver. Delivra’s failure to enforce at any time any provision of these Terms or our AUP does not waive our right to do so later. And, if we do expressly waive any provision of these Terms or our AUP, that does not mean it is waived for all time in the future. Any waiver must be in writing and signed by and us to be legally binding.

17.3 Assignment. You will not assign or otherwise transfer these Terms, in whole or in part, without our prior written consent. Any attempt by you to assign, delegate, or transfer these Terms will be null and void. Subject to this Section 16.3, these Terms will be binding on both you and Delivra and each of our successors and assigns.

17.4 Relationship. You and Delivra are independent contractors in the performance of each and every part of these Terms. Nothing in these Terms is intended to create or shall be construed as creating an employer-employee relationship or a partnership, agency, joint venture, or franchise. You and Delivra will be solely responsible for all of our respective employees and agents and our respective labor costs and expenses arising in connection with our respective employees and agents. You and Delivra will also be solely responsible for any and all claims, liabilities or damages or debts of any type that may arise on account of each of our respective activities, or those of each of our respective employees or agents, in the performance of these Terms. Neither you nor Delivra has the authority to commit the other of us in any way and will not attempt to do so or imply that it has the right to do so.

17.5 Unenforceability. Except as described in Section 18 (Agreement to Arbitrate), if any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary to make it enforceable and, in any event, the rest of these Terms will continue in full force and effect.

17.6 Notices. Any notice required or permitted to be given under these Terms will be given in writing to the receiving party by personal delivery, certified mail, return receipt requested, overnight delivery by a nationally recognized carrier or by email upon confirmation of receipt. Notices to Delivra shall be copied to support@delivra.com, Attn: General Counsel.

17.7 Entire Agreement. Except as provided in these Terms and any attachments to these Terms, these Terms supersede all prior and contemporaneous proposals, statements, sales materials or presentations and agreements, oral and written. No oral or written information or advice given by Delivra, its agents or employees will create a warranty or in any way increase the scope of the warranties in these Terms.

17.8 Force Majeure. No failure, delay or default in performance of any obligation of a party shall constitute an event of default or breach of these Terms to the extent that such failure to perform, delay or default arises out of a cause, existing or future, that is beyond the control and without negligence of such party, including action or inaction of governmental, civil or military authority; fire; strike, lockout or other labor dispute; flood, terrorist act; war; riot; theft; earthquake and other natural disaster. The party affected by such cause shall take all reasonable actions to minimize the consequences of any such cause.

17.9 Government Terms.** We provide our Services, including related software and technology, for ultimate federal government end use solely in accordance with the terms of these Terms. If you (or any of your End Users) are an agency, department, or other entity of any government, the use, duplication, reproduction, release, modification, disclosure, or transfer of our services, or any related documentation of any kind, including technical data, software, and manuals, is restricted by these Terms. All other use is prohibited and no rights other than those provided in these Terms are conferred. Our services were developed fully at private expense.

17.10 Governing Law and Venue. The enforceability and interpretation of Section 18 (Agreement to Arbitrate) will be determined the Federal Arbitration Act (including its procedural provisions). Apart from Section 18, these Terms will be governed by and interpreted according to the laws of the State of Indiana without regard to conflicts of laws and principles that would cause laws of another jurisdiction to apply. These Terms will not be governed by the United Nations Convention on Contracts for the International Sale of Goods. Except as provided in Section 18 (Arbitration), any legal suit, action or proceeding arising out of or related to these Terms or our Services shall be instituted in either the state or federal courts of Indianapolis, Indiana, and we each consent to the personal jurisdiction of these courts.

18. Agreement to Arbitrate

Before bringing a formal legal case, please first try contacting our Customer Support. Most disputes can be resolved that way.

18.1 We Both Agree to Arbitrate. If we can’t resolve our dispute through our customer support, you or any of your affiliates on one hand and Delivra and any of Delivra’s affiliates on the other hand, all agree to resolve any dispute arising under these Terms, or Privacy Notices, or in relation to our Services by binding arbitration in Indianapolis, Indiana, or in another location that we have both agreed to.

This applies to all claims under any legal theory, unless the claim fits in one the exceptions below in Subsection 18.2 (Exceptions to Agreement to Arbitrate). It also applies even after you have stopped using your Delivra account or have deleted it. If we have a dispute about whether this agreement to arbitrate can be enforced or applies to our dispute, we all agree that the arbitrator will decide that, too.

18.2 Exceptions to Agreement to Arbitrate. You and your affiliates on one hand, and Delivra and its affiliates on the other hand, agree that we will go to court to resolve disputes relating to:

  1. Your, your affiliate’s, Delivra’s or Delivra’s affiliates intellectual property (e.g., trademarks, trade dress, domain names, trade secrets, copyrights or patents); or
  2. Your violation of Delivra’s AUP.

Also, any of us can bring a claim in small claims court either in Indianpolis, Indiana, or the county where you live, or some other place we both agree on, if it qualifies to be brought in that court.

In addition, if any of us brings a claim in court that should be arbitrated or any of us refuses to arbitrate a claim that should be arbitrated, the other of us can ask a court to force us to go to arbitration to resolve the claim (i.e., compel arbitration). Any of us may also ask a court to halt a court proceeding while an arbitration proceeding is ongoing.

18.3 Details of Arbitration Procedure. Prior to filing any arbitration, both parties jointly agree to seek to resolve any dispute between us by mediation conducted by the American Arbitration Association (AAA), with all mediator fees and expenses paid equally by the parties. If mediation is not successful, either party may initiate an arbitration proceeding with AAA. You can look at AAA’s rules and procedures on their website http://www.adr.org or you can call them at 1-800-778-7879.

The arbitration will be governed by the then-current version of AAA’s Commercial Arbitration Rules (the “Rules”) and will be held with a single arbitrator appointed in accordance with the Rules. To the extent any thing described in this Section 18 conflicts with the Rules, the language of this Section 18 applies.

Each of us will be entitled to get a copy of non-privileged relevant documents in the possession or control of the other party and to take a reasonable number of depositions. All such discovery will be in accordance with procedures approved by the arbitrator. This Section 18 does not alter in any way the statute of limitations that would apply to any claims or counterclaims asserted by either party.

The arbitrator’s award will be based on the evidence admitted and the substantive law of the State of Indiana and the United States, as applicable, and will contain an award for each issue and counterclaim. The award will provide in writing the factual findings and legal reasoning for such award. The arbitrator will not be entitled to modify these Terms.

Except as provided in the Federal Arbitration Act, the arbitration award will be final and binding on the parties. Judgment may be entered in any court of competent jurisdiction.

18.4 Class Action Waiver. Both you and your affiliates, on one hand, and Delivra and its affiliates on the other hand, agree that any claims or controversies between us must be brought against each other on an individual basis only. That means neither you and your affiliates on one hand nor Delivra and its affiliates on the other hand can bring a claim as a plaintiff or class member in a class action, consolidated action, or representative action. The arbitrator cannot combine more than one person’s or entity’s claims into a single case, and cannot preside over any consolidated, class or representative proceeding (unless we agree otherwise). And, the arbitrator’s decision or award in one person’s or entity’s case can only impact the person or entity that brought the claim, not other Delivra customers, and cannot be used to decide other disputes with other customers.

If a court decides that this Subsection 18.4 (Class Action Waiver) is not enforceable or valid, then the entire Section 18 (Agreement to Arbitrate) will be null and void (i.e., go away). But, the rest of the Terms will still apply.