Fall color is a favorite season for Hoosiers and a day trip to forested Brown County to enjoy the change is on many families annual tradition list. This year we took the trip an extra mile and stayed the night in Story.
Story is a quaint village founded in 1851 nestled between Brown County State Park and the Hoosier National Forest. The cluster of aging buildings is operated as the Story Inn, a country inn offering fine dining, local produce, world-class wines and historic overnight accommodations in a natural setting.
We stayed in the Old Mill Loft, an apartment-sized suite with an eclectic collection of furnishings. I suspect most all of the furniture has a flea market origin. Nothing matched. No television. No Internet or cell service. A 250 gallon horse trough served as a bathtub.
A national chain could never operate with the hospitality standards maintained in Story. But they pull it off with a tongue-in-cheek down home feel. It’s fun. They successfully managed our expectation of a country experience.
At Delivra we have similar expectation management standards. Other companies talk about customer service - at Delivra we go well beyond lip service. The entire organization is structured from the ground up with customer expectations in mind.
Once you establish an account with Delivra, you begin a relationship with a trusted partner focused on making you look good. You won't call into an offshore call center or have to wade through dozens of phone prompts to speak with someone that doesn't know you: you'll know the NAME of the person you're going to call and that person will know yours. Security and system availability have similar standards.
We communicate these company principles during the sales process and ensure their delivery throughout a clients stay with us.
That’s our ‘story’. Set standards. Manage expectations. Deliver on the promise.
Neil Berman | President & CEO
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