One of our main core values at Delivra is, ‘We exist to serve our customers’. To help us stay true to that value, each of our clients are assigned a dedicated Account Manager. What does having an account manager include you might ask? Here’s a little bit of insight…
Your Account Manager will be one of your main points of contact after becoming a client. First, your Account Manager will welcome you to Delivra by getting your account set up and will also host a training session for you and your employees on how to use the Delivra software. Once you are all set and ready to send your first email, your Account Manager is there to help you throughout your journey of sending successful emails.
Your Account Manager will offer you a quarterly account review to discuss your Delivra report card (don’t worry, we don’t grade you too hard!) and review your current email marketing strategy and where you want to be with that strategy in the future. After the report card review, several recommendations will be made to you on how to enhance your email marketing strategy.
Not only will your Account Manager help you with your email marketing, they are also there to manage and organize any additional services you may need. These services could include design, development, or deliverability. Have a need for someone to create an email template for you? That’s where our design services come in. In need of a custom email set-up or API help? That’s when our development team comes in handy. Need help with your email delivery success rate? That’s where our deliverability expertise comes in. No matter what service you need, your Account Manager is there to lead the way. Your Account Manager is there to help if needed; however, we do have a Support Team as well to help out with any technical questions related to the software.
Having a personal touch and getting to know you as a customer is what we’re all about here at Delivra. Not yet a Delivra customer? Jump on board today and get started with your own personal Account Manager!