
Let your journey take you full circle...
As part of a Marketing Sherpa/MECLabs/Marketing Experiments.com request, I am writing to outline the lessons I have learned in my journey as a marketer. In honor of Randy Pausch's Last Lecture, I hope to convey some of the lessons learned and things I wish I knew early on...
If you had asked me as a child what I wanted to be when I grew up, I'm not sure I can recall an exact career identified early on. However, I can say that I was quite the entrepreneur. As early as age 9, I remember babysitting and creating crafts to sell. I started small....babysitting my sisters, creating macramé baskets for my mother's friends, and later babysitting neighborhood kids & crafting custom-made hair bows for boutiques. While I wouldn't have been able to articulate this back then, I was in essence becoming a marketer. I expertly crafted my materials, handed out home-made business cards, and kept extensive files of my clients.
Aspirations become Realizations-The very first lesson I learned is one that came from my parents with regard to these aspirations of mine, they always listened, took me seriously, and encouraged me to blossom in the directions I found on my own. While this seems simple, it is a key to remember whether you are raising children, building a business, working with customers/prospects, or even managing your own career. Find a mentor or two in your career. Build a network of colleagues and let the learning begin. So listen, believe, encourage and engage!
Once I was in high school things began to take shape quickly. From the Accounting class that Mrs. Patty Allis taught to the DECA Marketing Classes & Clubs, I found my niche. Mrs. Allis taught me about the importance of integrity and honesty, let's just say we won't talk about how. I will just say....there are no shortcuts in life and it is best to always operate with integrity. While DECA taught me to shoot for the stars, even if you do miss your own prom. The one thing I will never forget my DECA advisor saying to me, "Carissa, No one ever put prom on their college resume." I got it...new lesson-responsibility. Although even with all this I couldn't get enough of all things marketing and at that point decided that would be my career. Now the true work began. Years of college. Family and kids. Then back to work. Sure I did some consulting along the way, but going back full-time was a big adjustment.
You can't always start at the top, but that's OK-I began my marketing career after staying home with my kids. Did I start in marketing? No. In fact, I got my start as a clerk in major insurance company. I had to work extremely hard. I had to do the grunt work. Believe it or not, I am convinced my sole job was to provide every tedious duty known to man...including being assigned to print my first bosses emails for her once per day, so she could read them and make notes. Yep, you heard right! In her defense, email was very new to our company. One thing I learned quickly, but am sure is well ingrained in me anyway, is that I am never too good to do anything. I set about my days performing every task ever asked with ease and expertise. But I also set aggressive goals and in less than a year, I was in the marketing department. Three years later...management. And eight years into it managing and running all of the marketing technologies for the whole corporation. Heaven! I found my passion! So set goals, work to achieve them, and celebrate when you reach them!
The first third of my career I marketed in a corporate environment and it showed me many new lessons I never expected. I learned the importance of teamwork, relationships, friendships, mentoring, sales process, strategic planning, presenting to anyone, the overall marketing process, but even more importantly how marketing should do more than just create "stuff".
The process is the art, not the science-As my learning progressed I really thought I was learning the science of marketing. I knew every aspect inside and out. I even brought new technology after new technology into our discipline. We had large budgets and large teams. We even had designers and printers on staff. We had agencies helping us. But when I look back at some of that work, I realize that marketing was perceived all wrong. We were creators of "stuff", we presented at sales conferences our "stuff" and our tactics, never once was marketing a part of the results. Now granted, the company was and is very successful. This success happened as a by-product of that "stuff" mentality. Just imagine if we had started with that end result in mind. So set a process, create stuff, and maintain consistency-just don't hang your hat on that alone.
Now you may be wondering if the process is the art and not the science, then where does that come in? This next third of my career I spent building marketing infrastructure from scratch. I left the corporate world I knew so well for the uncharted territories of the smaller company. The best part of this with every company has been the entrepreneurial spirit and the ability to create something that would last and grow. I went into companies with nothing more than a website and a few business cards, being able to craft a plan based on their market was an exceptional challenge. Something where I could take that plan and implement to drive true results for the company.
Results are the science, and metrics complete the circle-Coming into these organizations I wanted to establish an accountability for metrics and results early on. You see over the years I noticed the degrading marketing seat at the table. I saw entire marketing departments let go. I never wanted that to be me. I wanted to bring true value even deeper than a brand, an awareness, or a bunch of "stuff". Now THIS you can hang your hat on! So measure your marketing, hold yourself accountable and keep that seat at the table to bring results, real results!
There you have it...full circle on my marketing journey. Although the journey is far from complete folks, we have another third of a career to go if not more. Can't wait to see what new lessons it will bring for me and for you. So tell me this: What's your legacy? What lessons would you pass along to generations to come? Comment today and be part of #LastBlog with me!
Carissa Newton | Marketing
The Last Lecture is a New York Times best-selling book co-authored by Randy Pausch, a professor of computer science, human-computer interaction, and design at Carnegie Mellon University inPittsburgh, Pennsylvania, and Jeffrey Zaslow of the Wall Street Journal. The book was born out of a lecture Pausch gave in September 2007, Really Achieving Your Childhood Dreams.
Pausch delivered his "Last Lecture", titled Really Achieving Your Childhood Dreams, at Carnegie Mellon on September 18, 2007. This talk was modeled after an ongoing series of lectures where top academics are asked to think deeply about what matters to them, and then give a hypothetical "final talk," i.e., "what wisdom would you try to impart to the world if you knew it was your last chance?"
A month before giving the lecture, Pausch had received a prognosis that the pancreatic cancer, with which he had been diagnosed a year earlier, was terminal. Before speaking, Pausch received a long standing ovation from a large crowd of over 400 colleagues and students. When he motioned them to sit down, saying, "Make me earn it," some in the audience shouted back, "You did!" During the lecture Pausch was upbeat and humorous, shrugging off the pity often given to those diagnosed with terminal illness. At one point, to prove his own vitality, Pausch dropped down and did push-ups on stage.