Delivra Support Team FAQs

The Support Team at Delivra thrives on assisting our clients in an accurate and timely manner. That is our primary responsibility and we address each phone call/e-mail with the utmost importance. Another responsibility of the Support Team is not only assisting, but also teaching our clients about the software. Listed below are some of the more commonly asked questions we receive from clients.

1. Where do I find my list name?

A. Your list name is located in the top right hand corner of the Delivra website. The actual name is located next to 'List.'

2. Why does my HTML content look different when pasting into the editor from another program?

A. If you choose to paste the information by using ctrl+v or right clicking and choosing paste, there is a good chance the HTML content may look drastically different. To resolve this, always make sure to choose 'Paste as plain text' in the editor. This will eliminate a lot of those issues with content looking incorrect.

3. I've edited my content and now it's completely incorrect, how can I get it back to how it was?

A. If you've made a numerous amount of changes, there's a good chance you will not be able to click the undo button to resolve every change. Support recommends before making big changes within your content that you create a copy. The following steps will allow you to do this:

Click Content
Click View Content
Click Copy next to your file name
Name the content whatever you would like

B. You should now see a copy of your current content. Open that copy and make any changes that you would like and you will still have the original with no changes made.

4. What is the difference between a soft bounce and a hard bounce?

A. Soft is a temporary failure being reported by the recipient's server (example: mailbox full or out of office).

B. Hard is a permanent failure being reported by the recipient's server (example: recipient's mailing address is no longer valid).

NOTE: If a member hard bounces on 3 consecutive emails, that member will be changed to a held status. That means any future mailings will not be sent to that member.

5. What is the maximum size for images?

A. 600 pixels

If you have any questions or need assistance, please do not ever hesitate to contact us. You can reach us by e-mail at support@delivra.com or by phone at 1-866-915-9465.